Shipping & Returns
Return and Exchange Policy
In order for us to maintain health and hygiene regulations in accordance with CDC (Centers for Disease Control) and WHO (World Health Organization) guidelines, we cannot accept returns or exchanges on products where the seal has been broken.
For damaged, unopened and unused products, our return policy is as follows:
We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.
You must return your purchase by mail mail within 10 days of the purchase date in order to receive a full refund to your original payment method for the price of the item(s).
Unfortunately, we can’t accept returns or issue refunds after 10 days.
The customer is responsible for the price of the shipping costs to return the product.
HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
Fill out the Returns + Exchanges form that is inside of your product package. Place the completed form with your item(s) in the original LL Healing Co. packaging, or any well-padded envelope or box.
2. Seal up the box and take it to any United States Post Office, Fedex or UPS shipping center. You will be responsible for the cost of the return shipping.
Once you’ve created a return label and sent it back to us, we will process your return or exchange immediately and notify you. Look out for an email confirmation—we’ll let you know when your return is received and processing!
Mail your returns/Exchanges to:
LL Healing Co. Returns Department
609 Clayton Lane
Austin, TX 78752