faq

Frequently asked questions

What is your order processing & shipping timeline?


Order processing + shipping information All items ordered and paid for will ship within 1 business day unless otherwise noted in the product description. Orders may take up to 10 business days to arrive for standard shipping methods. International orders may take 7-14 business days to arrive; payment of duties and taxes may be required. We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system. Free standard shipping is valid on US orders over $100, before tax and after discount.




What if I received an incorrect or damaged order?


We are so sorry to hear that you received an incorrect or damaged item(s) in your order. Please reach out to us at lamourlumiere@gmail.com within 48 hours of receiving your order with a photo of the incorrect product and our experience team will be happy to resolve this for you.




What if I still haven't received my package?


If your order is marked as delivered but you have yet to receive it, please wait 3 business days before reaching out or filing a claim. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you. If you still haven't recieved the package after 3 business days, please contact us at lamourlumiere@gmail.com and one of our customer service representatives will be happy to assist you with this issue.




What payment methods do you accept?


We offer secure online ordering and accept Visa, MasterCard, American Express, and Discover.




What is the shelf life of your products?


To ensure that your products are used during their time of optimal freshness, we recommend storing all products in a cool, dry place and out of direct sunlight and using them within 12 months of purchase.




Where is sales tax charged?


We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY.