Frequently asked questions
What is your order processing & shipping timeline?
Order processing + shipping information
What if I received an incorrect or damaged order?
We are so sorry to hear that you received an incorrect or damaged item(s) in your order. Please reach out to us at firstname.lastname@example.org within 48 hours of receiving your order with a photo of the incorrect product and our experience team will be happy to resolve this for you.
What if I still haven't received my package?
What payment methods do you accept?
We offer secure online ordering and accept Visa, MasterCard, American Express, and Discover.
What is the shelf life of your products?
To ensure that your products are used during their time of optimal freshness, we recommend storing all products in a cool, dry place and out of direct sunlight and using them within 12 months of purchase.
Where is sales tax charged?
We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY.